Help Center
Frequently Asked Questions
Find answers to common questions about our products, shipping, and more.
Orders & Shipping
How long does shipping take?
We typically process orders within 1-2 business days. Standard delivery takes 5-7 business days across India. Express shipping (2-3 days) is available at checkout.
Do you offer international shipping?
Yes! We ship worldwide. International delivery takes 10-15 business days depending on the destination. Customs duties, if applicable, are the responsibility of the buyer.
Is there free shipping?
Absolutely! We offer free shipping on all orders above ₹999 within India. International orders above ₹3,000 qualify for discounted shipping rates.
How can I track my order?
Once your order ships, you'll receive a tracking number via email and SMS. You can use it on our shipping partner's website to track your package in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened products in their original packaging. Please contact us at hello@arghamdecor.com to initiate a return.
Can I exchange a product?
Yes, exchanges are available for a different fragrance or product of equal value. Contact us within 7 days of receiving your order.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method.
Products & Care
Are your products natural?
Yes! All our products are made with natural, eco-friendly ingredients. Our candles use soy and beeswax, our soaps are chemical-free, and our essential oils are 100% pure therapeutic grade.
How do I care for my scented candle?
Trim the wick to 6mm before each lighting. Burn for 2-4 hours at a time. Avoid placing near drafts. Store in a cool, dry place away from direct sunlight.
Are your products cruelty-free?
Absolutely. Argham Decor is 100% cruelty-free. We never test on animals and use only plant-based and ethically sourced ingredients.
How long does a candle last?
Our standard candles last approximately 40-55 hours depending on size and fragrance. Reed diffusers last 4-6 weeks with regular reed flipping.
Custom Orders & Gifting
Do you offer custom/corporate gifting?
Yes! We specialize in bespoke gifting for weddings, corporate events, festivals, and personal celebrations. Custom packaging, labels, and fragrance selections are available. Contact us for a quote.
What is the minimum order for bulk gifting?
Our minimum order for custom gifting is 25 units. We offer tiered pricing — the more you order, the better the rates. Reach out to discuss your needs.
How far in advance should I place a custom order?
We recommend placing custom orders at least 3-4 weeks before your event to ensure timely production and delivery. Rush orders may be accommodated on a case-by-case basis.